How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Brian Roemmele

Brian Roemmele, Alchimiste et métaphysicien

Répondu il y a 97w · Voté par

Anand Bhattad, CV Researcher | Completed 7 courses in ML-CV @ UIUC · Author has 1.3k answers and 11.9m answer views

Amazon Go Store: ABL- A- Always B- Be L- Learning

Dès que vous entrez dans un magasin Amazon Go, vous scannez votre code QR ID pour y accéder. Seuls les membres Amazon Prime peuvent faire leurs achats dans le magasin et doivent avoir l'application sur un smartphone. Il n'y a pas de caisses enregistreuses ni de machines à cartes de paiement. L'application utilise un certain nombre de systèmes, y compris Geo Location, pour vous placer en tant qu'utilisateur de bonne foi de l'application et donc du client entrant dans le magasin.

Il est fort probable qu'Amazon associe votre numérisation de code QR à une reconnaissance faciale et confirme l'identité du client. Le système d'apprentissage automatique permet de suivre facilement le client dans le magasin et pendant toute la visite d'achat.

Amazon utilise un large spectre d’intelligence artificielle (IA), d’apprentissage automatique (ML) et d’apprentissage approfondi, acquis après des décennies d’expérience dans la vente au détail. Cela commence par le matériel qui comprend des capteurs d’image utilisant l’optique de la caméra, des matrices LIDAR utilisant la détection laser et une autre technologie permettant d’identifier correctement l’article sur une étagère, sorti de l’étagère, renvoyé à l’étagère ou sorti du magasin.

Le matériel est assisté par l’acquisition 2009 de SnapTell par Amazon. Ils ont développé une technologie de reconnaissance d’image capable d’identifier un grand nombre de produits populaires uniquement par leurs images. Par 2014, Amazon a intégré cette technologie dans son application pour ce qui est devenu connu sous le nom de «show rooming». Cela permet aux consommateurs de se rendre dans un magasin local, de prendre une photo d'un produit et d'obtenir instantanément une comparaison de prix. Cette technologie analyse activement les éléments du centre de distribution d'Amazon depuis plus de 6. Cela a permis de construire un système d’apprentissage automatique extrêmement précis.

Chaque élément d'Amazon Go peut être identifié en quelques secondes avec à peu près 30% du produit visible avec la technologie actuelle. Une partie de l'identification est facilitée par l'emplacement absolu de l'article sur l'étagère et par la position du client. D'autres capteurs peuvent également être utilisés avec certains éléments.

Tous ces capteurs confirment la précision de l'article. Avec le temps, à mesure que de plus en plus de clients achèteront dans les magasins Amazon Go, la précision atteindra le centile 99. Le système est d'un ordre de grandeur plus complexe que les systèmes actuels de paiement automatique qui utilisent un degré minimal d'IA.

Tout comme lorsque vous visitez un site Web et que vous êtes connecté, l'expérience d'achat Amazon Go suit tous vos comportements d'achat. Avec le temps, cela indiquera à Amazon le positionnement exact des produits et la manière dont les consommateurs peuvent interagir avec eux. Machine En apprenant sur le temps passé dans le magasin et le chemin transversal que vous tracez dans le magasin, vous aiderez Amazon à créer des réductions personnalisées, sur demande, en fonction de votre comportement d'achat actuel ou antérieur.

La somme totale des capteurs AI, ML et avancés est combinée de manière jamais vue auparavant. Il s'agit d'un changement fondamental dans la manière dont les ventes au détail et les paiements au détail se dérouleront à l'avenir.

I spoke to this in a more general way with an earlier Quora question that I will present below:


Comment fonctionne Amazon Go?

La réponse courte est qu'il s'agit d'une fusion de:

  1. Intelligence artificielle
  2. machine Learning
  3. Reconnaissance d'image
  4. Une gamme de «capteurs de fusion»
  5. Des décennies de données sur le magasinage des humains

Lorsque Amazon a inventé l'achat de 1-Click dans 1997, de nombreux observateurs ont déclaré: «C'est fou, c'est trop rapide. Il y aura trop de fausses transactions ». Après des décennies d'utilisation de 1-click par Amazon et Apple (un détenteur de licence), il ne s'agit même pas d'une erreur d'arrondi dans les cas d'erreur.

Amazon a perfectionné ses achats 1-click à l’aube du commerce sur le Web. Aucune entreprise dans le monde ne dispose de plus de données sur le comportement d'achat lié à ce type de système. Amazon est également expert dans l'identification de produits à l'aide de la reconnaissance d'images. Combinez cela avec les capteurs de fusion qui confirment le nouveau «panier virtuel» virtuel que vous créez non seulement en prenant un article dans votre main, mais également en le remettant, il y a en fait encore moins de risque d'une transaction erronée.

I want into the depths of how Amazon created Amazon Go in detail in another question. I will reproduce this below:


"Toute technologie suffisamment avancée est indiscernable de la magie" - Alan C. Clarke

Il suffit de cliquer sur 1 et le magasin «Self Driving»

C'était une journée froide au siège d'Amazon le 12th de septembre, 1997. Jeff Bezos était inquiet lorsqu'il a soumis à l'USTPO un nouveau brevet unique, intitulé «Méthode et système pour passer une commande via un réseau de communication» [0]. C'est ce que l'on a appelé le brevet Amazon 1-click et, quelques années plus tard, Apple a obtenu une licence pour leurs sites Web, puis iTunes. Il a défini l'expérience Web depuis.

«Magasinez et sortez» - Amazon, 2016

Amazon vient d'inventer l'expérience d'achat en un clic pour la vente au détail.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: Élévation avant d'un magasin Amazon Go typique.

Aujourd'hui, 5th de décembre, Amazon a annoncé à Amazon Go Store [2016] une nouvelle expérience d'achat qui modifie fondamentalement la structure même des achats et des paiements en même temps. Amazon a combiné des décennies de recherche avec l'intelligence artificielle et l'apprentissage automatique ainsi que la reconnaissance d'images. Ils ont combiné toutes les connaissances acquises grâce à l'expérience d'achat en un clic et les ont transmises au magasin de vente au détail.

Dans 1861, John Wanamaker a inventé la façon dont nous achetons actuellement [2]. Aujourd'hui, Amazon vient de réinventer toute l'expérience du commerce de détail et des paiements. C'est un magasin sans machines à cartes de crédit ni caisses enregistreuses, juste AI. Amazon utilise la même technologie que celle utilisée pour les aspects vitaux des voitures autonomes, dans Amazon Go Store. C'est une technologie très puissante.

Spécimen: démonstration vidéo du magasin Amazon Go.

Amazon Go Ends Vérifier les lignes et les caisses enregistreuses

C'est ce qu'on appelle la technologie "Just out out" et lorsque vous sortez, votre achat est complet avec un reçu dans votre application, débité de votre compte Amazon. Ceci est réalisé par une entrée similaire aux tourniquets de métro que vous voyez dans les grandes villes. Oui, cela ressemble à de la magie, de la magie au détail.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: de la zone d’entrée du tourniquet de métro pour le magasin Amazon Go.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: du code QR utilisé pour entrer dans le magasin Amazon Go.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: d'une numérisation de téléphone portable pour entrer dans le magasin Amazon Go.

Un smartphone avec l'application installée est nécessaire pour entrer dans le magasin en présentant un code à barres à un capteur. Ce balayage de code à barres (avec d’autres technologies de capteurs, par exemple: GPS, etc.) suit les entrées du magasin, identifie votre déplacement dans le magasin, puis identifie le produit que vous achetez. Pour compléter votre expérience de magasinage, sortez par la porte. Oui cela est it. La reconnaissance d'image combinée à une fusion de technologies de capteurs a déjà confirmé votre commande et l'a totalisée. Toutes facturées sur votre future Amazon Bank Card, mais actuellement sur la carte de paiement que vous avez enregistrée avec elles, les milliards de cartes de paiement proches de 1 qu'elles possèdent.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: du panier d'achat automatique dans l'application Amazon pour le magasin Amazon Go.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: d'un client quittant le magasin Amazon Go.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: d'un client vérifiant un reçu pour le magasin Amazon Go.

La fin du vol à l'étalage?

Cette magie Amazon est obtenue grâce à un certain nombre de technologies très avancées. Le plus fondamental est l’utilisation de centaines de caméras de détection d’images. En utilisant l'intelligence artificielle avancée et l'apprentissage automatique, Amazon peut détecter un produit qui manque non seulement aux tablettes, qu'il soit tenu entre vos mains, dans un sac ou même sous une chemise. Oui, Amazon a presque entièrement résolu le problème du vol à l'étalage.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: Une partie de la technologie de détection du magasin Amazon Go.

Membres seulement, aucune somme d'argent ou cartes de crédit acceptées

Amazon modifie fondamentalement tout ce que nous pensions connaître des ventes au détail. Ils ont fusionné la science des données relatives à l'IA et au ML qu'ils avaient inventée pour la vente en ligne et l'ont intégrée pour une expérience d'achat au détail unique. Les idées présentées ici sont familières et peuvent être trouvées dans les magasins Apple lorsque vous utilisez l’application Apple Store et effectuez un check-out automatique. Amazon l'a pris au plus haut degré, il n'y a pas d'auto-vérification. À l'instar d'un club d'achat ou d'un magasin Costco, vous devez être un membre Amazon Prime pour finaliser une transaction. En fait, ils n'acceptent pas les espèces ni les cartes de paiement dans le magasin, il n'y a pas de distributeurs de cartes de crédit ni de caisses enregistreuses ou de systèmes de point de vente. C'est le début de la fin du système de point de vente.

Le conte de deux brevets

Ceux d’entre vous qui me suivent sur Quora savent que j’ai parlé de la participation d’Amazon non seulement à la vente au détail, mais aussi aux paiements en ligne et au détail. J'ai écrit qu'à un moment donné, Amazon deviendrait AWS pour les paiements de détail et en ligne, tout comme ils sont devenus AWS pour les services Web. Plusieurs choses m'ont permis de comprendre comment cela se produirait. Dans deux brevets déposés le 26th de juin, 2013 Amazon a cité «Détection de l'interaction et du mouvement d'un article» [3] et en septembre 24, 2014 a cité «La transition d'éléments entre le centre de manutention» [4]. Ces deux brevets télégraphient le futur qui est maintenant arrivé sur Amazon Go.

Initialement, ces brevets Amazon semblent ne concerner qu'un cas d'utilisation à l'intérieur d'entrepôts ou de centres de distribution. Cependant, les informations que j'avais sur 2013 suggéraient qu'Amazon cherchait à faire breveter un produit qui reproduisait l'expérience d'achat en un clic maîtrisée sur Internet et qui était maintenant appliqué dans un magasin de vente au détail.

Le brevet «Détecter l’interaction et le mouvement des articles» est à peu près aussi proche de ce que fait Amazon Go aujourd’hui. Voici quelques exemples de réalisation du brevet:

Si l'utilisateur entre ou traverse une zone de transition, telle qu'une station de rebin, un autre emplacement d'inventaire, une station d'emballage, un envoi, une sortie du centre de traitement des marchandises, etc., les articles identifiés dans la liste d'identificateurs d'article peuvent faire l'objet d'une transition.. Étant donné que les éléments ont déjà été identifiés, la transition peut être effectuée automatiquement sans entrée affirmative de l'utilisateur ni délai à l'utilisateur. Par exemple, si l'utilisateur, tel qu'un agent d'expédition, quitte l'installation de manutention avec les articles, il passera par une zone de transition (telle qu'une porte de chargement, une porte sortant de l'installation de manutention, etc.) ils sortent de l'installation de manutention. Lorsque l'utilisateur entre ou traverse la zone de transition, les articles identifiés dans la liste d'identificateurs d'article sont automatiquement transférés de l'installation de manutention à l'utilisateur. En reprenant l'exemple ci-dessus, les articles peuvent être automatiquement transférés de l'installation de manutention à l'agent d'expédition en réponse à une détermination selon laquelle l'agent d'expédition est passé par la zone de transition. Autre exemple, si la zone de transition est une station de réinstallation située dans l’installation de manutention, les articles peuvent être transférés de l’emplacement de stockage initial à la station de réinstallation. Encore un autre exemple, si le centre de manutention est un magasin et que le client achète des articles, lorsque le client passe par la sortie (zone de transition) du magasin, les articles sélectionnés par l'utilisateur peuvent être automatiquement transférés des articles. service de manutention pour l'utilisateur et des frais peuvent être facturés à l'utilisateur pour les articles. De la même manière, si l’installation de manutention est un lieu de location, une bibliothèque, etc., la zone de transition peut être proche de la sortie de l’installation. Lorsque l'utilisateur quitte avec des articles, ceux-ci sont transférés de l'installation de manutention à l'utilisateur qui les prend. Dans un tel cas, une période de location ou d’emprunt identifiant le moment où les articles doivent être retournés peut être associée aux articles et à l’utilisateur. La transition des éléments peut être faite automatiquement et sans aucune entrée affirmative ni délai pour l'utilisateur. Par exemple, si l'utilisateur achète des articles à un point de vente au détail, plutôt que de devoir s'arrêter et "vérifier" auprès d'un caissier, d'un caissier ou d'un poste de contrôle automatisé, car les articles sélectionnés sont déjà connus et identifiés sur une liste d'identificateurs d'articles. associé à l'utilisateur, l'utilisateur peut simplement quitter le point de vente avec les articles. La sortie de l'utilisateur sera détectée et, lorsque l'utilisateur passe par la sortie (zone de transition), l'utilisateur, sans avoir à s'arrêter ni être retardé, se verra automatiquement facturer des frais pour les éléments (les éléments sont transférés vers le utilisateur).

Voici le résumé du brevet:

Abstrait

Cette divulgation décrit un système permettant de suivre le retrait ou le placement d'articles aux emplacements d'inventaire avec une installation de manutention. Dans certains cas, un utilisateur peut supprimer un article d'un emplacement d'inventaire et le système de gestion d'inventaire peut détecter cette suppression et mettre à jour une liste d'éléments d'utilisateur associée à l'utilisateur afin d'inclure un identificateur d'élément représentatif de l'article supprimé. De même, si l'utilisateur place un article à un emplacement d'inventaire, le système de gestion d'inventaire peut détecter cet emplacement et mettre à jour la liste d'articles de l'utilisateur pour supprimer un identificateur d'article représentatif de l'article placé.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: brevet Amazon.

Le brevet «Pièces en transition issues de l’installation de manutention» indique également

Abstrait

La présente invention concerne un système permettant la transition automatique d’articles depuis une installation de manutention sans retarder un utilisateur à la sortie de l’installation de manutention. Par exemple, lorsqu'un utilisateur est situé dans une installation de manutention, il peut choisir un ou plusieurs articles. Les articles sont identifiés et automatiquement associés à l'utilisateur au moment de la sélection de l'article ou presque. Lorsque les utilisateurs entrent dans une zone de transition et / ou la traversent, les articles sélectionnés sont automatiquement transférés à l'utilisateur sans entrée affirmative ni délai à l'utilisateur.

Voici quelques exemples de réalisation du brevet:

En détectant le retrait et / ou le placement des articles par les utilisateurs dans l'installation de manutention, le déplacement des articles à l'intérieur et à la sortie de l'installation de manutention peut être accompli sans exiger que l'utilisateur subisse une transition supplémentaire des articles. Par exemple, si l’installation de manutention est un magasin de vente au détail, les utilisateurs peuvent choisir des articles à l’intérieur de l’installation, les placer dans un panier, un sac, une poche ou porter les articles d’une autre manière. Les articles sont automatiquement identifiés et associés à l’utilisateur. Lorsque l'utilisateur quitte l'installation, les éléments peuvent être transférés de l'installation à l'utilisateur et l'utilisateur est facturé pour les éléments. Cela peut être fait sans que l'utilisateur ait à subir l'étape supplémentaire de vérification avec un caissier, le caissier identifiant et numérisant chaque article et l'utilisateur payant le caissier pour l'article..

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: brevet Amazon.

Il est clair qu'Amazon y réfléchissait depuis plus de 4 et perfectionnait le cas d'utilisation à l'intérieur de ses propres entrepôts. Beaucoup de gens ignorent et ignorent comment Amazon a confirmé la reconnaissance d’image basée sur ML et AI qu’ils ont inventée.

En 2009, la semence de la technologie de reconnaissance d’image a été plantée

Cela remonte à 2009 et à l’acquisition de SnapTell [5] par Amazon. Ils ont développé une technologie de reconnaissance d’image capable d’identifier un grand nombre de produits populaires uniquement par leurs images. Cette technologie a été absorbée par les laboratoires très privés d'Amazon «Bell Labs of this century». Par 2014 Amazon a intégré cette technologie dans son application pour ce qui est devenu connu sous le nom de «showrooming» [6]. Cela permet aux consommateurs de se rendre dans un magasin local, de prendre une photo d'un produit et d'obtenir instantanément une comparaison de prix. Il a depuis été minimisé.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: système de reconnaissance d'image Amazon utilisé dans l'application Amazon.

L'objectif final est d'être AWS pour les détaillants et les paiements

Amazon Go va évidemment perturber le commerce de détail. Cependant, je ne pense pas que Amazon ira trop loin avec les magasins de détail. Bien sûr, il y en aura beaucoup. Cependant, je pense qu'Amazon veut devenir AWS (Amazon Web Services) [7] pour les magasins de détail. Amazon avait déjà convaincu les détaillants en ligne de leur faire confiance avec AWS pour leur hébergement Web. Aujourd'hui, une grande majorité des sites de commerce utilisent ce service. De plus,> 65% des ventes sur Amazon se font par l'intermédiaire de petits marchands où Amazon se contente de remplir et de facturer la transaction.

L'objectif à long terme d'Amazon est d'être le fournisseur de technologie pour tout le commerce en ligne et au détail. Il me semble évident qu'Amazon va octroyer une licence d'utilisation de cette technologie à de petits et grands détaillants, tout comme ils ont octroyé une licence à la technologie AWS. Les sociétés de paiement, jeunes et anciennes, ainsi que les marchands, en ligne et au détail, devront ajuster considérablement leurs modèles commerciaux. Sinon, ils seront obsolètes. Jusqu'ici, pas une seule entreprise de paiement jeune ou traditionnelle n'est en position de tirer parti des changements en cours, et la route sera difficile. Cela commencera et finira avec les sociétés de paiement. Les fondateurs astucieux et les VC qui travaillent avec moi connaissaient ces détails il y a plus de dix ans. Gordy Howe, le légendaire joueur de hockey, a déclaré: «Le secret du succès au hockey n’est pas d’être où il est, mais d’être où sera la rondelle». Certains seront laissés debout, étonnés et pieds à terre.

Un hybride de tout ce que Amazon a appris en ligne

Amazon Go est l'hybride de nombreuses technologies et idées qui ont débuté avec le tout premier site Web créé par Amazon. Lorsque Jeff Bezos a inventé et breveté l'expérience d'achat 1-click, qu'Apple a concédée sous licence plus tard, peu de gens pouvaient imaginer qu'il pourrait être vendu dans les magasins de détail. C'est la fusion primordiale de:

  • Achat en ligne semblable à un clic 1 dans le commerce de détail
  • Puissante application utilisant des services de localisation
  • ID de code QR
  • Paiement intégré
  • Reconnaissance d'image
  • Technologie à capteurs multiples
  • Intelligence artificielle
  • machine Learning

Ces idées ne sont pas entièrement nouvelles. IBM a parlé de cela au milieu des 2000 autour de la technologie RFID. Bien qu'Amazon n'utilise la RFID à aucun niveau matériel dans les magasins Amazon Go, c'est une prédiction de l'avenir du commerce de détail d'IBM:

Spécimen: vidéo IBM RFID.

Amazon Go fait partie de la première révolution de la voix

Amazon est également pionnier dans les systèmes Voice First comme Alexa. Les systèmes Voice First deviendront les articles les plus vendus au cours de la saison des achats de Noël de 2016 sur Amazon. Il ne fait aucun doute qu'Amazon intégrera Alexa dans l'expérience d'achat dans les magasins Amazon Go [7]. J'ai écrit en détail sur cette nouvelle modalité que j'appelle Voice Commerce et Voice Payments [8]. Ceci est une extension de ce que j'appelle la révolution Voice First.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: l'emplacement de John Wanamaker autour de 1921.

Le retour des achats là où il a commencé

Lorsque John Wanamaker a inventé l'expérience d'achat au détail dans 1861 à Oak Hall, à Sixth et à Market Street, à Philadelphie, en Pennsylvanie, il n'aurait pas pu imaginer l'arc que cela prendrait. L'histoire enregistrera aujourd'hui Jeff Bezos, John Wanamaker de notre siècle, a à peine inventé le commerce Web et réinvente maintenant le commerce de détail.

Nous sommes allés très loin pour revenir là où tout a commencé.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

Spécimen: Jeff Bezos affichant le bonheur.


0 Etats-Unis en matière de brevets: 5960411

1 Amazon.com:: Amazon Go

2 La réponse de Brian Roemmele à Quand, pendant la révolution industrielle, les étiquettes de prix fixes sont-elles apparues pour la première fois?

3 Demande de brevet américain: 0150019391

4 Demande de brevet américain: 0150012396

5 Reconnaissance d'image Startup SnapTell acquise par la filiale Amazon, A9.com

6 Amazon met la reconnaissance d'images dans sa principale application iOS - Préparez-vous à être encore plus exposé, détaillants

7 Brian Roemmele's answer to Where does Brian Roemmele see Amazon moving next in payments (after building a 'Square killer’)? et Brian Roemmele's answer to Why does Amazon's Alexa team need 1000 people?

8 Il y a une révolution à venir et une voix

Anurag Ranjan

Anurag Ranjan, PhD candidate in Computer Vision and Deep Learning

Mise à jour il y a 97w · Voté par

Anand Bhattad, CV Researcher | Completed 7 courses in ML-CV @ UIUC and

Naran Bayanbat, MSCS with focus in machine learning

Amazon hasn’t released the details of the technology around Amazon Go. So, all we can do is make good guesses about how computer vision and deep learning systems are playing out here.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

0:01 Bob scans his phone. Amazon Go has identified Bob, and will take down the product he picks up. It would bill Bob using a previously set payment system, such as Google Wallet or Credit cards on Bob’s Amazon account.

One important thing would be happening. Amazon Go identifies Bob using store cameras. Amazon Go probably takes several pictures of Bob with multiple cameras and creates a feature map using some standard deep networks, like Resnet, GoogLeNet or VGG. Amazon Go now knows how Bob looks like.

Alternatively, Amazon Go could also track Bob for the whole time in the store. There are easy ways to do that. But, tracking lots of Bobs and Alices might become expensive. So, we will ignore this approach.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

0:05 Bob picks up the product. Amazon Go only needs to track this part. Action recognition is bien établie in computer vision, so the action of picking up could easily be recognized and will trigger the product logging. A naive product logging algorithm will match the features map of Bob computed before and will identify that Bob is picking up the product. Cameras can further help in localizing the exact product being picked.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

0:48 Product logging is an important piece here. It mainly involves counting products when products are picked or returned back to the shelf. Counting products on the shelf would be somewhat difficult for a camera because of clutter and occlusions. But, a behind the shelf camera like the above shot, can count the number of products picked and replaced. It can also identify Alice picking up the product. It can then match Alice, and log the product her account.

How is deep learning implemented in Amazon Go (special grocery stores in which you pick up whatever you want and then leave without waiting to pay)?

1:25 Walking out. You got it. Match the person again to their previously computed feature map.

It might be possible that there are other systems at play here than just cameras/computer vision. The shelves could have infrared sensors for product logging. The tracking might be using phone’s GPS and store cameras to match Alice and Bob at the location where the product is picked up. The products could have RFID tags which trigger logging while exiting the store. However, this answer was written from a pure computer vision and deep learning perspective.

Fooling Amazon Go: (I am not endorsing this.)

This would help exactly pointing out the nature of Amazon Go’s technology. Please comment if you try one of these or something of your own.

  • What if I remove my jacket in the middle of the store. Will it confuse Amazon Go about my identity? If I make an unusual expression in front of the shelf camera? Use a mask? ��
  • Return products to different shelves? Will I get billed?
  • Funny one. I take an empty juice bottle with me. I take a fresh juice from the shelf and replace it with empty bottle. How will Amazon Go react?
  • Would it also recognize cheating/shoplifting?

Kumar Esan

Kumar Esan

Répondu il y a 97w · Voté par

Anand Bhattad, CV Researcher | Completed 7 courses in ML-CV @ UIUC and

Akaash Agarwal, M.Sc. Data Science & Machine Learning, University College London (2018)

Many good answers here. Many of them speculating the use of computer vision to associate buyer with product picked up ftom isle. I think this could be very messy. AI and cameras can do only so much (and not one bit more) as what we could achieve by having one employee follow each buyer. And we know even in this scenario it is hard for that employee to keep track of what the buyer has picked up (eg., what if his view was blocked when it matters?)

Having said this, my theory is

Passive RFID tags

These could be embedded in product packaging. These tags absorb radiation from a reader in its vicinity (phone in this case), energize themself via antenna and transmit their unique code. The reader (phone) reads that code and identifies the product.

Now how does the phone know if a product within range is on aisle or in customer’s basket? Here comes the time-series of (phone-product) distance. If this metric is more or less constant, all the way up to the exit point of store, Amazon will know the customer is buying the product and registers it. Of course deep learning algorithms (and even images from cameras) could be used on this metric along with any other features to make this rigorous. This structure could al

What are the series of steps that happen when a URL is requested from the address field of a browser?

E.O. Stinson

E.O. Stinson, Cloud control, bioinformatics, casual cyclist, hobbyist cook. Bullet points.

Répondu il y a 441w · Voté par

William Emmanuel Yu, computer networks teacher · Author has 120 answers and 716.7k answer views

This is a question whose answer could grow into an entire course on networking, so here's a version that only details some of the cases. There could probably be followup questions.

  1. The browser extracts the domain name from the URL.
  2. The browser queries DNS for the IP address of the URL. Generally, the browser will have cached domains previously visited, and the operating system will have cached queries from any number of applications. If neither the browser nor the OS have a cached copy of the IP address, then a request is sent off to the system's configured DNS server. The client machine knows the IP address for the DNS server, so no lookup is necessary.
  3. The request sent to the DNS server is almost always smaller than the maximum packet size, and is thus sent off as a single packet. In addition to the content of the request, the packet includes the IP address it is destined for in its header. Except in the simplest of cases (network hubs), as the packet reaches each piece of network equipment between the client and server, that equipment uses a routing table to figure out what node it is connected to that is most likely to be part of the fastest route to the destination. The process of determining which path is the best choice differs between equipment and can be very complicated.
  4. The is either lost (in which case the request fails or is reiterated), or makes it to its destination, the DNS server.
  5. If that DNS server has the address for that domain, it will return it. Otherwise, it will forward the query along to DNS server it is configured to defer to. This happens recursively until the request is fulfilled or it reaches an authoritative name server and can go no further. (If the authoritative name server doesn't recognize the domain, the response indicates failure and the browser generally gives an error like "Can't find the server at www.lkliejafadh.com".) The response makes its way back to the client machine much like the request traveled to the DNS server.
  6. Assuming the DNS request is successful, the client machine now has an IP address that uniquely identifies a machine on the Internet. The web browser then assembles an HTTP request, which consists of a header and optional content. The header includes things like the specific path being requested from the web server, the HTTP version, any relevant browser cookies, etc. In the case in question (hitting Enter in the address bar), the content will be empty. In other cases, it may include form data like a username and password (or the content of an image file being uploaded, etc.)
  7. This HTTP request is sent off to the web server host as some number of packets, each of which is routed in the same was as the earlier DNS query. (The packets have sequence numbers that allow them to be reassembled in order even if they take different paths.) Once the request arrives at the webserver, it generates a response (this may be a static page, served as-is, or a more dynamic response, generated in any number of ways.) The web server software sends the generated page back to the client.
  8. Assuming the response HTML and not an image or data file, then the browser parses the HTML to render the page. Part of this parsing and rendering process may be the discovery that the web page includes images or other embedded content that is not part of the HTML document. The browser will then send off further requests (either to the original web server or different ones, as appropriate) to fetch the embedded content, which will then be rendered into the document as well.

Voir aussi:

Sumit Jha

Sumit Jha, Software developer, Science Lover

Répondu il y a 233w

Réponse d'origine: What happens when you type "google.com" into your browser's address bar?

As far as i know....

When you enter google.com in the address bar of the browser then the following series of things happens

1. the browser need to know the numerical IP address so it first looks into its browser cache followed by OS cache, router cache, ISP DNS cache then a recursive search into ISP's DNS server begins with through the TLD nameserver until it founds the required ip address.

there is a concept of load balancer which also comes into play . it is just a piece of hardware that listens on a particular IP address and forwards the requests to other servers. Major sites will typically use expensive high-performance load balancers

2.after obtaining the IP the browser sends a HTTP request to the web server

3. the google server then responds with a permanent redirect (301) . it tells the browser to go "http://www.google.com/" instead of "http://google.com/"

4. The browser follows the redirect and sends a another Get request

5. The server sends a HTML response back to the client. the Content-type of header instructs the browser to render the response content as HTML, instead of say downloading it as a file.

6.The browser begins rendering the HTML and sends the request for object embedded in HTML as many sites deliver their CSS,Images/Sprite files and scripts file from a content delivery network (CAN). the browser will again send the GET request for each of the embedded URL which again goes by the same procedure of look up and other above mention steps.

7. After this the browser may send further AJAX request to communicate with the web server even after the page is rendered.

so this is the bigger picture of how this works. there are many low level details which i left out intentionally (because i don't know about them :p)

Kamal Laungani

Kamal Laungani, Founder, PropChunk CrowdInvesting

Répondu il y a 218w · L'auteur dispose de réponses 95 et de vues de réponses 144.4k

Réponse d'origine: What happens behind the scene when I write a URL in my browser and hit enter?

Thanks for the A2A. Let us take High level overview of a HTTP request from the browser when one access Facebook:

  1. You enter "http://facebook.com" into the address bar.
  2. Browser resolves this to the numeric IP address (this can be cached by the OS or require a trip out to a DNS server).
  3. Browser issues a "HTTP/GET" request. It passes along an HttpRequest which includes metadata about the browser, user preferences (like preferred language) and any stored cookies for that domain.
  4. Facebook servers receive the request and their code begins to craft a response.
    • Facebook will use the passed information including cookies to determine who the user is and what information to send back
  5. A HTTP Response is returned from Facebook including a status line (200 OK, etc). Headers which include content-type, etc and the HTML body.
  6. The browser receives the Response and begins to parse it for display.
    • The HTML body will include links to CSS, JS and images. All of these will trigger additional calls back to servers to retrieve those bits
  7. The browser layout engine will start to assemble the final page for display.
    • CSS information may alter the layout and look of the page
    • JS and DHTML may alter the layout of the page
  8. The final page is assembled and rendered to the end user.

The wikipedia Hyper Text Protocol article is a good starting point for the life cycle of an HTTP request.

Bheema Reddy

Bheema Reddy, Ingénieur logiciel

Répondu il y a 62w

Good old interview question:

  1. The moment when we type first letter, It will starts looking into bookmarks and history and give you meaningful suggestions.
  2. Parse URL, retrieve protocol and main index page
  3. If it doesn’t contain any valid URL then search in default search engine of the browser, otherwise do DNS lookup.
  4. Conversion of NON ASCII happens, It will use puny encoding to convert the URL.
  5. Browser checks HSTS (HTTP Strict Transport Security) list. append HTTPS if URL found in the list, otherwise send via HTTP.
  6. DNS Lookup: whom to lookup, 1. Browser DNS cache 2. OS cache 3. Call DNS server which local router/ ISP router.
  7. Get the IP address of DNS server/default gateway using ARP (Address Resolution Protocol).
  8. open port 53 and raise a UDP to DNS server (TCP/UDP depends on response size), If it default gate way it will recursively follows this procedure.
  9. Once we have an IP address of destination server, starts http (port 80)/ https (port 443) request and It will request for TCP socket connection.
  10. Request reaches to Network layer for filling TCP header , Transport layer for filling IP header, data link layer for ethernet frame header.
  11. Packet flows in the network in digital or cellular.
  12. 3 way handshake between server and client and data is sent to client on request.
  13. Transport layer security handshake. Browser gets the data.
  14. Browser does 1. parsing (html, css , js etc) 2. rendering (DOM tree construction, it will Page rendering and GPU rendering).
  15. Java script engine kicks in to do any dynamic actions.

Krishnam Kumawat

Krishnam Kumawat, More than average internet user, Studying Information Practices

Répondu il y a 145w

Réponse d'origine: Describe what happens in a browser once you hit enter after writing a URL in the address bar?

When we hit the enter button, the following things happen in a matter of seconds:

  1. The browser sends the Web address to a DNS server that translates it to the respective IP address. This is sent back back to the browser(client).
  2. The browser sends a request to the server asking for html pages, attributes, scripts and images.
  3. The server responds by sending the required data in the form of packets. The packets are serialized and numbered for the target browser.
  4. As the packets come in, the browser tries to make use of whatever has come and decodes and displays the resultant Web page.

So incredible right!

Anmol Agrawal

Anmol Agrawal, Indian who writes in English!

Répondu il y a 60w · L'auteur dispose de réponses 56 et de vues de réponses 130k

Réponse d'origine: Describe what happens in a browser once you hit enter after writing a URL in the address bar?

First of all, let us begin with understanding how we get connected to the internet so that we are able to request web pages like amazon.com.Every computer connected to the internet needs an IP ADDRESS.This IP address is unique for any computer connected to the internet(on a local network For eg. a group of friends using the same wifi router, it is the ip address of the router which is unique).There is a misconception that the IP ADDRESS that you see when you open the list of connected devices to the internet from the same router is the unique IP address but no it is unique only to the private network which is your home network.Many other computers can have the same IP address at the same time when they are on other networks.So,now when you see an IP address like 192.168.1.1 you don't have to shout out that no one else connected to the internet has the same IP Address.this is your private IP address.Your mac address is unique and yes you can safely say that your mac address is the only mac address connected on the internet at any point of time.

Now coming back to the IP address of the router which is dynamically assigned using the DHCP protocol every time you want to connect to the internet. DHCP comes along with the TCP/IP protocol suite networking software.

DHCP is part of the application layer and assigns a router a unique IP ADDRESS for some time on a lease.This unique number is assigned from the pool of addresses available with your internet service provider in the DHCP server.

Now that you are connected to the internet ..you will request for the web page of amazon.The browser now communicates with the browser cache to check if this site is previously visited and it has the IP Address of the website.If not present then it searches the OS cache, router cache, ISP DNS cache then a recursive search into ISP's DNS server begins until it finds the required IP address. After obtaining the IP the browser sends an HTTP request to the web server.The server sends an HTML response back to the client.The browser now begins to render the HTML and sends the request for objects embedded in HTML as many sites deliver their CSS, Images, files and scripts from a content delivery network (CAN). The browser will again send the HTTP GET request for each of the embedded URL which again goes by the same procedure of look up and other above mention steps. After this, the browser may send further AJAX request to communicate with the web server even after the page is rendered.

Quelles sont les trois façons d'utiliser une simple moustiquaire pour reconstituer les réserves de nourriture?

David Rupp

David Rupp, J’ai déjà été éclaireur et j’ai beaucoup lu.

Répondu il y a 144w · L'auteur dispose de réponses 2.1k et de vues de réponses 1.8m

1.) L’utiliser pour pêcher
2.) L’utiliser comme sac pour augmenter l’efficacité de la collecte.
3.) Le faire rouler et l’utiliser pour grimper à un arbre afin de cueillir des œufs de fruits ou d’oiseaux.

How to pay a BESCOM (Bangalore electricity) bill online

Pankaj Kumawat

Pankaj Kumawat, Social Media Marketing. And Digital Marketing. at Crowdfinch Cybernetics Pvt. (2016-present)

Mise à jour il y a 44w · L'auteur dispose de réponses 164 et de vues de réponses 241.1k

BESCOM is a good option for you to pay electricity bill payment from Bangalore.

Inscrivez-vous sur bescom’s site with your RR number. (this website charge 1% extra on your bill amount) you can choose various payment options there.

Visual step by step process are:

How to pay a BESCOM (Bangalore electricity) bill online

How to pay a BESCOM (Bangalore electricity) bill online

How to pay a BESCOM (Bangalore electricity) bill online

How to pay a BESCOM (Bangalore electricity) bill online

How to pay a BESCOM (Bangalore electricity) bill online

Si vous êtes intéressé à start your own recharge business in Bangalore or anywhere in India Crowdfinch is best, reasonable and also gives good margin on each electricity bill payment with Electricity bill payment API. you can pay electricity bill form all over the India.

As you can see there are various API service Providers available on the web. To start your business as a service provider what you need to check the brand value of API Provider company.

API stands for Application Programming Interface. Some Mobile Company provides API to minimise their marketing budget. How it actually works.

For getting more business every company has some marketing budget. To reduce that budget companies share their interface with other small companies. Those small companies work as a business partner, these companies have same authorities and get some profit margin on every single transaction. API Provider shares some of the commission to their business partner, Distributor, Retailer on each transaction. API services are available in every online company even Amazon provide API but they call it Affiliate marketing. All coupon and discount provider company use affiliate marketing (API). If anyone purchase product from coupon Provider Company or purchase within 7 days from Amazon then Amazon share some commission with that website.

First of all, you have to decide what you want to start Recharge Store or Online website to provide recharge facility. After making a decision your budget is important. If you have plenty of budgets to start your own business then contact to individual API network providers or purchase recharge coupons Direct from network company but my recommendation is to join API service Provider Company or join as a partner.

The process of API:

1. You should have a legal entity to start the business in India with GST Number.

2. Prepare legal documents. (Consult with CA)

3. Book Domain > Purchase Hosting > Website development

4. Integrated Payment Gateway

5. Book API from API service Provider.

6. Train your staff.

7. SEO of your website.

Note: SEO is a very important part of your business. SEO will help to reach your website to customers and get your business. You can also promote your website or service through SMO.

The process of join Partnership:

1. Sign up as a Partner (Required your ID and Photo)

2. Limit your Account

3. Trained your staff

4. Recharge customers mobile

5. Get instant commission

I am doing the same business in Rajasthan. I started this last year and within a year I earn money and become a brand. My recommendation is crowdfinch for all startups and old players. Crowdfinch provides both Partnership program and API. Crowdfinch will not only provide mobile recharge facility. If you registered with us and have a limit in your account then you can use crowdfinch other facilities which are following:

How to pay a BESCOM (Bangalore electricity) bill online

1. Mobile Recharge

2. DTH Recharge

3. USB Data Card Recharge

4. Bill Payments (Include all Indian mobile networks)

5. Bus Booking

6. Hotel Booking

7. Air Ticket Booking

API’s are also available for these following. I have a good experience with this company.

Pankaj Kumawat's answer to How do I start a mobile recharge company in India?

Thanks I hope these information will help you to set up your new business.

Crowd Finch's answer to How do I start a mobile top-up recharge business? What is required

Merci

Trisha Hegde

Trisha Hegde, lived in Bengaluru, Karnataka, India

Répondu il y a 178w

1. Go to Consumer Portal - BESCOM

How to pay a BESCOM (Bangalore electricity) bill online

2. Enter your Account ID which appears on your Bill and the CAPTCHA details and click Continue

How to pay a BESCOM (Bangalore electricity) bill online

**Account ID details***

How to pay a BESCOM (Bangalore electricity) bill online

3. Click on “Make Payment”
4. Select the Mode of Transfer either “Net Banking” or “Credit/Debit card” and click on “Pay Now”
BESCOM asks for the email Id wherein it can notify the successful payment to be furnished before proceeding with the payment

How to pay a BESCOM (Bangalore electricity) bill online

Once the payment is made, you will get the notification in your browser and also you will be notified of successful payment over email.

One more great feature is that once you know your Account Id detail you don't have to wait for the meter details for the payment as the same will be available on this portal.

P.S. You can also register your account and login into it for making the payment

Vishnu Tiwari

Vishnu Tiwari, vit à Bengaluru, Karnataka, Inde (2011-présent)

Mise à jour il y a 44w

Wish to know how to pay electricity bill online for BESCOM Bangalore? Read on -

  • Télécharger niki.ai Android app
  • Type ‘electricity bill payment’ in the chat window
  • Enter your electricity provider - BESCOM
  • Provide your 10 digit Account ID available on the electricity bill
  • Make the payment using your debit / credit card / online wallets

It’s as simple and fast as it can be. Niki is also available on FB messenger - Messager

How to pay a BESCOM (Bangalore electricity) bill online

I recently stumbled upon this app (while researching about HDFC bank OnChat bot, which is nothing but Niki’s SDK integration) and have been loving it.

Although the chat bot still needs to improve in terms of understanding natural language queries (I understand that AI-based bots take time, even Siri and Cortana aren’t perfect), but as long as it makes getting done tasks like bill payments, recharges, bus / movie ticket bookings so convenient in the single chat window, I’m good!

If it keeps improving like I’ve observed for a few months, I think I’ll definitely uninstall over 10 apps and just keep Niki installed. Great job, guys!

And oh, it has an offer running currently for electricity bill payment offers:

How to pay a BESCOM (Bangalore electricity) bill online

Hope this helps.

Uttam Kumar

Uttam Kumar, vit à Bangalore, Karnataka, Inde

Répondu il y a 177w

It is needless to say that method of Online Payment of Electricity consumption keeps consumers away from long queue. Almost every Electricity Board of Indian States are following or about to follow the way of accepting Online Payment of utilities bills. As you know Electricity Board of Karnataka has been decentralized into BESCOM, MESCOM, HESCOM, GESCOM, CESCOM. At present, Bangalore Electricity Supply Company Limited (BESCOM) accepts Online Payment of Electricity Bill from consumers of Bangalore Urban & Rural, Kolar, Tumkur and four other districts. Now, I am addressing issue of ‘how to pay Online Electricity Bill online in Bangalore'.
To accept Online Electricity Bill Payment, users have to access BangaloreOne portal. Besides B1 Portal BESCOM is tied up with BillDesk, which offers simple and secure way to pay electricity bill. BillDesk has a large range of options as Net Banking, ATM, Tele Banking or Mobile Banking to accept online payment by consumers. Therefore, users have more than single option to make online Electricity Bill payment. Both options are to be described here. First option which accepts Online Electricity Bill Payment through BangaloreOne Portal will be discussed first and then another option called ‘BillDesk‘ service will be discussed.
To ease up act of Online Electricity Bill Payment you need to follow these successive steps: –

  • Accès BangaloreOne Portal and go to Payment Service option and choose BESCOM service. You may access BangaloreOne Portal easily after Clicking Bangalore One
  • After that click Viewing and Paying Bill option and make login or Register yourself (new user)
  • Now put your Accounts ID, which is available on earlier Electricity Bill receipt.
  • Then select mode of payment. As you know BangaloreOne Portal accepts online payment only through Credit Card (Visa or Master Cards). But remember BangaloreOne portal does not allow partial bill payment.

Another option called ‘BillDesk‘ also allows user to make Online Electricity Bill Payment. The method of online Electricity Bill Payment will execute as follows:

  • Cliquez sur pour BillDesk Web portal whereas BESCOM service available. To access it Bescom
  • After then Register yourself
  • Then after fill up payment authorization form
  • Finally choose payee

Remarque: Comme mentionné ci-dessus BillDesk service has lots of Banking Partner to accept Online Electricity Bill payment in Bangalore. These Banking Partners are: Bank of Baroda, Bank of Maharashtra, Central Bank of India, State Bank of India, Syndicate Bank, Union Bank, ING VYSYA Bank, DCB Bank, Deutsche Bank, IDBI Bank, HDFC Bank etc.

Suraj Kohli

Suraj Kohli, vit à Bangalore, Karnataka, Inde

Répondu il y a 178w

It is very weird that you are asking this question in the "google era".

Anyways last month I paid my BESCOM bill online because I was too lazy to go out.

  1. Aller à http://bescom.org/en/consumer-po...
  2. Select your region , you will be redirected to another page.
  3. Click the big blinking text "Online Payment"
  4. Now on this page you have to enter your Account Id. (Account id can be found either on a previous bill or you have to call helpline and ask)
  5. Finally you will be redirected to the payments page . Select an option to pay and you are good to go.

Now you can chillax at home :p

Hari Tej

Hari Tej

Répondu il y a 109w

Nowadays, anyone can access and pay any type of bills through online. So, I prefer to suggest you to use online resources.

Number of ways to pay BESCOM Bill online

  1. Go to official site of BESCOM (Bangalore Electricity) to pay - Consumer Portal - BESCOM. If you are unable to find your area or you are unable pay through this site.
  2. The second option, would be Paytm Accueil , check out and select your electricity board and pay simple through paytm wallet.
  3. Like paytm, Freecharge is also availing to pay electricity bills through online. Use it and pay through it.
  4. Last but not least, you can even pay your bills by adding your electricity bill to your credit card and pay in auto mode.
  5. If you want more information, please go to How to Pay Electricity Bills Online | Freecharge | Paytm article to know more information about paying electricity bills.

Hope this information will help you out.

Combien de temps faut-il à Amazon pour rembourser de l'argent sur votre carte bancaire si vous annulez votre commande?

Rintu Joseph

Rintu Joseph, Rêveur et penseur de nuit ~

Répondu il y a 74w · L'auteur dispose de réponses 214 et de vues de réponses 443.7k

En référence à Amazon.in Il existe des scénarios 3 en ce qui concerne l'annulation de la commande et le remboursement.

  1. Avant que la commande ne soit expédiée ou entrée dans l'étape de l'expédition anticipée:

Si vous avez annulé votre commande immédiatement après avoir été facturée, le remboursement serait traité en heures ouvrables 24 – 48 et serait crédité sur votre compte en heures 2 ou 4, selon le délai de votre banque. le montant. Mais vous devrez attendre les jours ouvrables 3 pour que le remboursement soit crédité, puis vérifiez votre relevé pour confirmer le crédit.

S'il n'y a pas de crédit, appelez le service clientèle de votre banque avec le numéro de référence partagé avec vous par courrier électronique d'Amazon. Si aucun numéro de référence n'est donné, contactez Amazon.

2. Si la carte est débitée mais que Amazon n'a pas reçu le paiement et que la commande est annulée:

Le montant sera automatiquement crédité sur votre compte dans les jours ouvrables 7 – 25. Amazon ne pourrait pas aider dans de tels scénarios car ils ne reçoivent pas de confirmation de la part de la banque sur la transaction effectuée.

3. Si la commande a été annulée après son expédition:

La commande doit d’abord être renvoyée au centre de distribution avant le traitement du remboursement. Aucune exception que ce soit.

Il faut en général plusieurs jours ouvrables à 5 – 10 pour que le retour parvienne au centre de distribution. Une fois numérisé, le remboursement est traité. Le calendrier de remboursement habituel est suivi comme indiqué dans le premier scénario.

Si le remboursement est traité même après que le retour indique qu'il a été livré au centre de distribution, contactez Amazon.

Merci pour le A2A!

Gautam Katta

Gautam Katta, Ingénieur principal des applications chez Amazon.com (2015-present)

Répondu il y a 77w · L'auteur dispose de réponses 62 et de vues de réponses 44k

Amazon.com Help: FAQ sur les retours, les remboursements et les annulations

Trouvez le ici.

Sachin Kala Sidhardhan

Sachin Kala Sidhardhan, Analyse des données fiscales et financières chez Georgia-Pacific (2016-present)

Répondu il y a 138w

Il y a deux scénarios lorsque vous annulez une commande:

Avant que l'article ait été expédié: Amazon place généralement une transaction d'autorisation en attente sur votre carte de crédit, qui n'est pas enregistrée tant que le produit n'a pas été expédié. L'annulation de l'achat à ce stade est la plus simple, car cela n'entraîne aucune perte de services pour les deux parties. L'autorisation en attente est supprimée généralement dans les jours ouvrables 3-5.

Après l'envoi de l'article: Si vous changez d'avis après l'envoi de l'article ou souhaitez renvoyer un article après l'avoir reçu, Amazon vous dirige généralement vers un flux de travail dans lequel il vous demande la raison du retour. Sur la base de la réponse que vous donnez, il décide du montant du remboursement. Ce montant de remboursement peut être demandé pour créditer immédiatement une bonne volonté en promettant que vous renvoyez réellement l'article, ou déclenché une fois que l'expédition de retour est déclenchée. Encore une fois, la transaction de remboursement prend environ 3-5 jours ouvrables.

Amar Ganji

Amar Ganji, travaille chez Tata Communications

Mise à jour il y a 62w

  1. Online Shopping: Magasinez en ligne pour les mobiles, livres, montres, chaussures et plus prenez habituellement 5 à 15 jours ouvrables pour obtenir un remboursement lorsque vous annulez votre commande prépayée.
  2. et ils ne peuvent éventuellement vous fournir un remboursement en cas de raisons inappropriées…
  3. Auparavant, ils fournissaient des chèques ou demandaient des traites sur le nom du client, mais maintenant, ils effectuent des virements de fonds sur un compte bancaire, quel que soit le mode de paiement initial (morue, carte de débit, paiement par carte de crédit, etc.).
  4. vous devez contacter le service clientèle d'Amazon et leur fournir les détails de votre compte bancaire. Ils vous rembourseront!
  5. vous pouvez également remplir manuellement les détails du compte bancaire à Online Shopping: Magasinez en ligne pour les mobiles, livres, montres, chaussures et plus afin que vous puissiez obtenir un remboursement sur votre compte bancaire sinon ils fourniront le remboursement sous forme de solde amazon salaire qui ne peut pas être échangé davantage comme de l'argent! ��

David Somerfleck

David Somerfleck, Propriétaire, Defacto Digital & Sudden Impact Web Design

Répondu il y a 131w · L'auteur dispose de réponses 1.5k et de vues de réponses 985.2k

J'utilise Amazon Prime parce que nous commandons beaucoup de fournitures professionnelles, des batteries aux ordinateurs portables, en passant par les écrans, les ports USB, etc. J'apprécie également l'offre d'alternative et de musique Netflix d'Amazon Prime. Les remboursements via Amazon Prime sont presque immédiats. Des commandes ont été fouillées ou des marchandises défectueuses ont été achetées. Dès que le remboursement a été signalé, le remboursement a commencé, je devais imprimer l'étiquette et la renvoyer gratuitement le lendemain. En utilisant «régulièrement» Amazon, j'imagine que le processus prendrait beaucoup plus de temps parce que vous n'avez pas cette structure, et les politiques de remboursement varieraient d'un commerçant à l'autre. En passant par Amazon «régulier», sans vérifier les politiques de votre commerçant, nous ne pouvons pas savoir avec certitude combien de temps les retours pourraient prendre ou autoriser s'ils autorisent des remboursements ou des remboursements partiels; en moyenne, dans l'ensemble, je suppose que cela pourrait prendre de quelques semaines à 2, mais encore une fois, cela dépendrait des politiques du commerçant.

Jennifer Sanchez

Jennifer Sanchez

Répondu il y a 86w

J'étais allongé dans mon lit et mon téléphone continuait de sonner, je l'ai décroché et il a été dit que j'avais acheté une carte Internet ps4 d'Amazon et chargé ma carte bancaire 52.95. Je n'ai même pas mon Internet allumé, ni même sur mon téléphone? Oui, ils chargent votre carte de banque, ce n'est pas en attente. Après avoir appelé et porté plainte, nous sommes au jour 2 et j'attends toujours que mon argent soit remis. Mon compte bancaire a été vidé, alors je viens de payer 36.95 pour les frais de projet à cause de quelque chose que je n'ai même pas commandé. N'AVEZ JAMAIS UN PS4. SO PISSED OFF MAINTENANT !!!

How to increase sales in Fiverr

Rasheed Sola

Rasheed Sola, Finance Officer at Finance Application Systems Limited (2015-present)

Répondu il y a 80w

Réponse d'origine: How can I improve my Fiverr gig?

It’s quite exciting for me having the honor to answer this question!

There are many ways from paid to free by which you can improve (rank) your Fiverr gigs and get yourself a multitude of sales far beyond you can imagine.

While some people believe in outside-Fiverr promotion, a lot of people don’t subscribe to the idea as they think you can get sufficient sales to your Fiverr gigs without really going outside it.

In all, some basic things are essential to breaking even in your gigs. Starting from the point of setting up your gig to the point of getting your first sales you must pay 100% attention to the following:

1.) Your Gig Title: This is the first thing you need to get right to optimize your gig for better sales and for ranking well on the Fiverr search algorithm. Try to aim for a title that’s highly eye-catching, not more than 60 characters, contains one of your primary keywords/tags (you write this in Capital letter for the purpose of emphasis). A good example is this gig Title: “I Will Write Professional Article In 24 Hours”.

2.) Gig Description: A good gig description should be able to answer the following questions:

a.) Who are you?

b.) What level of skills and experience you have in your line of service?

c.) Why the buyer should hire you?

d.) What the buyer should be expecting when he/she hires you?

3.) Gig Tags: This is another vital area of optimization that you must keep in mind when creating your gig. Gig tags are the keywords or phrases that the buyers or people searching for your gig on Fiverr type into the Fiverr search box. For example, a person looking for an article writer will enter words such as article writer, article writing, web writer, content writer, blog writer, etc. Try and include all relevant keywords in your tags so that when anyone tries to search for a service, you’re offering on the Fiverr search box yours will be among those first ones that will come up.

4.) Gig Image: This is what epitomizes your gig. You can get someone on Fiverr to do one for you for five bucks, or you can design it yourself using a site called Logiciel de conception graphique étonnamment simple. It’s very easy to use and follow. Start by choosing the Fiverr acceptable dimension which is 550 pixel by 370 widths, and the rest would be a smooth flow for you. Once you are done, you can download the image and upload to your Fiverr gig. Take a look at some nice-looking gig image someone created on Logiciel de conception graphique étonnamment simple ici seoarticleprof's public profile on Fiverr.

5.) Profile Photo: The simple trick here is to choose a professional photo of yours and upload to your Fiverr account. Don’t use the image of an animal or another person, doing that could be against the copyright law or show you as a frivolous person thereby leading to your account getting banned. There are free photos you can lay your hand on Google. Simply go to Google and type “free professional image” without the inverted comma. Once you enter the search term and you hit the enter button, you will see search results, click on “Images” to have only photos in your search results and after that, you can go further to filter your search by clicking on the menu “Settings.” From the drop-down sub-menu select “Advance Search,” change the File type to “JPG Files” and Usage to “Free to use, share or modify, even commercially.” Once you do this, you should be good to use any image you lay your hand on at the site without infringing on any copyright law. Another thing you might though want to consider is, you can’t use an image if someone on Fiverr has already used same. As soon as you do all the necessary editing work on the picture, save it and upload it to your account. If you need more inspiration as to how an eye-catching and professional profile image should look see one here seoarticleprof's public profile on Fiverr. That’s all for this part.

Now, I will go to the main talk on how exactly you can improve your gig.

Note: The following ranking tricks I’m about to share with you can only be implemented once you’re done with the above setting guidelines.

I'm going to be brief with you here as I have spent much time already on the pre-setting steps you are to take to get things up and running. You don’t need to pay a dime to implement any of the ranking formulas I will be sharing with you, but you might want to fast track things by hiring someone on Fiverr to do them for you or if you think you wouldn’t be able to do them yourself.

Formule 1: Maintaining your ratings and positive review level.

This is the first thing you need to do without wish all other efforts will undoubtedly end up in sheer futility. You must always ensure you keep having at least 4.5 or 5-Star review in your entire gig. In fact, I would advise you aim for the later (5-Star review). This is very crucial and will enhance your sale without even doing any serious promotion. The simple trick to getting a better buyer’s review is by over-delivering and ensuring quality service delivery. No other side to this, believe me.

Formule 2: Fast Turnaround Time.

Always keep to the deadline for delivering your work. Ensure timely and clear communication with your buyers. Ask for clarification where necessary before starting the work and be available for their request any day any time.

Formula 3: Facebook Account.

As soon as you publish your gig, create a Facebook account and start sharing information about your gigs with your Facebook friends. You can go as far as creating a group and start sharing helpful information with your group’s members, but you shouldn’t overdo this as they mustn’t feel they’re being sold. Let them know they can get affordable services from your Fiverr gig and insert a link to your gig. You can use Google URL Shortener for this. Go to Google and search for Google URL Shortener.

Formula 4: Forums

The use of Forums in promoting your Fiverr can’t be over-estimated. You should try this, and you will be surprised at the level of exposure you can get for your gig. There are many forums out there that you can join, just ensure you read their rules and know what is obtainable in them before you start posting. Another thing is you should not start promoting your gig right away, but you should first start to share helpful information through your comment on those forums. By doing this, you will be seen as an authority in your niche who they can willingly follow and who they can entrust with their hard-earned money. To get relevant forums to join, simply go to Google and type “your gig niche + forum” e.g. Article Writing Forum.

Formula 5: Blog:

This is one my favorite methods of promoting my Fiverr gig. All you need to do is to create a free blog using Blogger.com - Créez un blog unique et magnifique. C'est facile et gratuit.. It’s very easy to use, and you can also get people to do it for you on Fiverr if you find it difficult. Once the blog is ready, get some relevant articles around your gig and post on it for people to see your sample work portfolios. Upload as many as possible samples of your work to the blog and link it to your Fiverr account. This way, your buyers can easily get convinced about your skills and experience in what you claim you do on Fiverr once they land on your blog.

Formula 6: Favorite:

This is hidden secret of many top-rated Fiverr sellers, and as such you must not abuse it. By giving yourself favorite you can help increase your gig ranking fast on the Fiverr search engine. Go to a well-performing gig in your category, check the number of Favorites it has and give the same number of favorite to yourself (but you can't do this on a single day). The result for this though is not immediate but will manifest latest after 24 hours of implementing it. To locate the “Favorite” menu on your account, from the menu “Selling” click on Gigs and select “Preview” button from the drop down options that appear when you click on the down arrow at the very left end corner of the gig you want to rank.

Tips: To start giving yourself “Favorite”, keep refreshing the page and stop refresh immediately the “Favorite” tab changes to red then click on the Favorite tab and the number will start going up depending on the number of the favorite you need.

Formula 7: Tags:

Another great trick to improve your gig is by going through the top-rated gigs in your category or gigs which are in the same category as the one you want to rank on Fiverr and see what tags they’re using and just copy the same tags and title to replace yours. As for the title, you may need to modify your gig description to conform to the new gig title you’re copying from the top-rated gig.

I think with these formulas above you should be able to improve your Fiverr gig fast.

Hope I have answered your question?

Merci

Rasheed

Sakib Hossain

Sakib Hossain, Fiverr best gig selling Email Signature

Répondu il y a 49w

Réponse d'origine: How can I get more order in my Fiverr Gig?

Hey Fiverr people ,

I am using Fiverr for a Long time now and now My 30% Income is Coming from FIVERR ..

I have Some TIPS to get more Ordrers , so That You Guys can earn More money and Enjoy Your Online working !!

  1. Use Social Media Share :-1

More Clicks you get , Fiverr will Give You Good ranking . So The Best Way is to get More Ranking is to get More Clicks . to get more Clicks i Keep Sharing My Gigs On Social media.

I have joined many Facebook Groups and have a Strong Twitter Account . So this Way I am getting lots of Clicks and Fiverr is Increase my Impression and I am getting good number of Orders Daily .

  1. Always delivers More Than What Your Gig says :-

This is The Best way to get TIP ... I always Delivers Some Extras and Always Gets 5 Star rating and Some TIP too .. So thats the best Way !!

  1. As them to Give Feedback :-

Once You Deliver The Order , you Should Always ask Your Client to Give a Review of The gig .

  1. Client Satisfaction is Most important thing :-

if Your Client is not happy with your gig , it means you are Not giving your 100% .

So Always Ask Your Client How You can Improve Your Gig .. So This way You can keep Improving Your Gig.

  1. Video :- Always add a Video to your Gig , As It Increase Your Sales by 220% .
  2. 100% Refund Policy :- if Your Client is Not happy , You Should Give him 100% Refund .

This way You will have Lots of Regular return Clients .

7 . keep in touch with Your Client :- You can Easily message Your clients through Fiverr ..
So I always Message Them once a Week to Check if They have any Available work for me .

and Trust me , most of Them time I Got orders from many Clients .

8.Response rate :- You Should Response Them within 24 Hours , as Maximum People will Get you maximum Order .

  1. Low cancellation rate will Get You maximum Orders.

10 . Creating the Correct gig is Most important . I have Created 15 Gigs and all are unique . So Fiverr is Giving me Great Impression and I am Earning like $1500 to $2000 a Month .. So Creating The Unique gig is The way to get More Orders

If You Maintain 5 Star Rating and You get Regular Orders fiverr can Mark your Gig as featured Gig , This will help The Buyer to Place Order More Frequent .

So Those are The TOP 10 TIPS to get more Orders Quickly .. You can ask Your Question By Commenting here !!

Admin Note: If comments made contain gig links, 'check my gig' requests or become filled with non-useful bumps the thread will be closed. Excessive bumps may be removed. Feel free to comment with thoughtful/useful remarks or other questions.

Notes de bas de page

1 https://goo.gl/461fLi

Bruce Chamoff

Bruce Chamoff, Successful Fiverr Seller & Fiverr community leader in NYC

Répondu il y a 85w

Réponse d'origine: How can I get buyers on Fiverr?

I just presented this at a Fiverr community event in NY City, so I can answer this easily. Also, I have been a seller on Fiverr for over almost 7 years.

You can view my Fiverr profile to see how many buyers I have. Look at the number of reviews at hotwebideas's public profile on Fiverr

How to increase sales in Fiverr

Here are my strategies for getting buyers:

  1. Max out your available gigs. Depending on your seller level (1st, 2nd, TRS), you are allowed a certain number of gigs. Whatever service you can deliver, make a gig for it. Are you good at blogging? Make a gig for it. Can you get in front of a smartphone and record a video testimonial? Make a gig for it.
  2. Stay involved with Fiverr. The forum is a great way to get your name out there and make friends. Sometimes, friends from the forum will buy your gig and when other potential buyers see that you sell a lot, they will know you have a great gig to purchase.
  3. Upload a head shot for your profile photo. Buyers want to see a real person and not a company logo.
  4. Fill out all of your experience on the seller sidebar. You can add your college degrees for example. Some buyers like purchasing from sellers who have an education.
  5. Once you get a few sales, always always always over-deliver and provide great customer service so you get 5-star ratings and good reviews. Buyers look for that before they purchase.

J'espère que ça aide.

Rakib Leo

Rakib Leo, Graphic Designer at Upwork

Répondu il y a 54w

Réponse d'origine: How can I can improve my Fiverr gigs?

Top 5 Killer Tips To Increase Fiverr Sales by 200% - 3rd Planet Techies

goo.gl/XLtgZ1

Keashan Jayaweera

Keashan Jayaweera, travaille chez Freelance

Répondu il y a 81w · L'auteur dispose de réponses 114 et de vues de réponses 66.8k

Réponse d'origine: How do I get a lot of Fiverr sales?

You need to do 3 things.

  1. Create attractive and unique gig
  2. Promote it
  3. Provide a best service.

When you are creating a gig, find a niche that you are good at and create the gig about it. As an example if you are good about graphic designing, create 2 - 3 gigs regards logo design, cover page design, etc. This will lead more traffic than one graphic design gig providing both services.

Use social media to promote your gig. You can promote it on facebook,twitter, google plus etc. Further join discussion forums talking your area of expertise and answer questions from people. Then you can add your signature with the link to the gig on that answers. Do not provide spam answers and put it everywhere, it will recognise you as a marketer but not valuable member of the community.

From the first message you receive from the buyer, make them feel you are special. Reply fast, answer all questions from them, describe what you are going to give them, etc. Once you received the order, complete it as soon as you can. Try to delight the buyer and make sure 5 star feedback. If you are going to giving average work and beg for 5 star feedback, it will not work.

You can check my gig using this link keashan : I will create Excel Tools and Excel Macro VBA for $5 on www.fiverr.com

And here is my blog how you can success in fiverr. Freelance Secrets

Md. Jakaria Alam

Md. Jakaria Alam, Senior Graphics Designer at Global IT Institute (2008-present)

Répondu il y a 40w

Réponse d'origine: How can I improve my Fiverr gigs and get more orders?

This is a great question. At first you have to make a excellent gig and then you can follow this steps. Hope it will work for you.

  1. Use Social Media Share :-

More Clicks you get , Fiverr will Give You Good ranking . So The Best Way is to get More Ranking is to get More Clicks . to get more Clics i Keep Sharing My Gigs On Social media.

I have joined many Facebook Groups and have a Strong Twitter Account . So this Way I am getting lots of Clicks and Fiverr is Increase my Impression and I am getting good number of Orders Daily .

  1. Always delivers More Than What Your Gig says :-

This is The Best way to get TIP ... I always Delivers Some Extras and Always Gets 5 Star rating and Some TIP too .. So thats the best Way !!

  1. As them to Give Feedback :-

Once You Deliver The Order , you Should Always ask Your Client to Give a Review of The gig .

  1. Client Satisfaction is Most important thing :-

if Your Client is not happy with your gig , it means you are Not giving your 100% .

So Always Ask Your Client How You can Improve Your Gig .. So This way You can keep Improving Your Gig.

  1. Video :- Always add a Video to your Cabriolet , As It Increase Your Sales by 220% .
  2. 100% Refund Policy :- if Your Client is Not happy , You Should Give him 100% Refund .

This way You will have Lots of Regular return Clients .

To make a better concerts vous pouvez suivre plus encore conseils here. Thanks

Comment ajouter de l'argent dans n'importe quel portefeuille d'une carte Maestro

Hemanth Reddy

Hemanth Reddy

Répondu il y a 13w

Bonjour, visitez votre banque et demandez une carte de remplacement afin d’obtenir une nouvelle carte à votre adresse de correspondance.

Ravi AI

Ravi AITravaille secrètement au gouvernement indien

Répondu il y a 13w · L'auteur dispose de réponses 426 et de vues de réponses 169.2k

Vous n'avez pas à vous soucier de la date d'expiration et du CVV.

Une fois que vous avez écrit tous les chiffres. Il sait automatiquement que c’est la carte maestro et vous pouvez passer à la page suivante.

Dwolla empêche-t-il les utilisateurs de structurer les paiements pour échapper aux frais de 0.25?

Shane Reiser

Shane Reiser, Cofondateur du génome de la start-up, facilitateur des week-ends de démarrage

Répondu il y a 295w

Nan. Vous pouvez envoyer des paiements 10 $ 10 (qui sont gratuits) au lieu de $ 100 pour économiser ces frais de cent 25. Personnellement, je préférerais passer ce trimestre et économiser du temps 2. Mais vous pouvez faire ce que vous voulez - Dwolla ne vous empêche pas de le faire - c’est tout simplement reconnaissant que vous soyez un client.

Comment vérifier le mini relevé de ma carte de crédit?

Zayid Mohammed

Zayid Mohammed

Répondu il y a 46w

Vous pouvez obtenir toutes les déclarations Mini de toutes les banques en donnant simplement un appel manqué à partir de votre numéro de téléphone mobile enregistré. Commander cette application dans le Play Store.

Bank Buddy: IFCS, MICR, Mini relevé, Recherche de guichets automatiques - Applications Android sur Google Play

Quelle est la raison la plus ridicule pour laquelle vous avez été congédié?

Simon Golstein

Simon Golstein

Répondu il y a 83w

When I was at university, I would go home every summer to save money. I'd walk around the area and hand my CV in to every pub/restaurant that I saw, and the first to reply with a job offer got my services.

One summer, the first to call me was the pub which fed the local football stadium. It was quite a rough pub. I'm not into football myself, but I’m not a snob… I worked hard and got on quite well with the people there, considering that we had nothing in common. There were often fights which were quite entertaining to watch from the safety of behind the bar.

The year after that, I received a call from a restaurant owned by an older Irish woman. I had added the name of the pub from the previous year to my CV. The interview was strange... she said to me 'I see you worked at the Queen's Arms' with a distasteful expression. I got the job, but I remember her saying at the end 'I'm going to give you a chance'.

The job was as barman/waiter. She only gave me mid-day, mid-week shifts, which were completely dead. I would struggle to find things to do, and the whole time she would sit at a table by the bar staring at me. Actually doing nothing but staring at me, for hours. It was extremely uncomfortable. On one occasion I even took down all the wine bottles to polish them, just because I was desperate for some work. I would ask her for chores to do, and she'd always reply: 'Serve customers!' There were no customers.

The other people that worked there were odd. One shift I was working with a girl, about my age. The whole shift I was trying to make conversation with her, and while she was polite, she was clearly not interested in engaging me. I'd ask questions and receive a one syllable reply. I wouldn't usually continue to talk to someone like that, but we were on shift together and I was bored and uncomfortable so I kept trying to chat, to no avail. What really annoyed me was what she said to me when she left her shift - she exclaimed loudly: 'You're so quiet!!'

I sat down for a break once, and while I was eating I absentmindedly doodled a random little pattern on a piece of paper. I must have left it on the table after I finished.

Anyway, after about a week the owner invited me to sit with her for a conversation. There was a newspaper in front of her. She asked me how I felt the job was going. Instead of replying, I lifted the newspaper. Underneath it was an envelope, which obviously had money inside. I said to her, you're clearly going to fire me, why are you asking me how I think the job is going?

She produced the doodle as if it was evidence. She said 'I found your drawing of the Tottenham Hotspur logo. I decided to give you a chance, but this isn't an establishment for your kind of people. Maybe you should try going back the the Queen's Arms.'

It was a formless circular doodle, not even remotely similar to anything, especially not the rooster which is the logo of that particular club. Just to clarify, I have never been a supporter of any football team, I'm just not interested in that.

Anyway, I took the money and walked out. I realised what had happened. She saw where I had worked, and because she had received my CV twice, she was under the impression that I was some kind of working class yob that was desperate to elevate my position in life by working in her restaurant. Her charitable nature had led her to give me an opportunity, but my inner chav just shined too bright. I was not civilised enough to work in an upmarket establishment such as hers.

Rex Spaulding

Rex Spaulding, a étudié à la Colorado State University

Répondu il y a 85w · L'auteur dispose de réponses 456 et de vues de réponses 1.3m

Others here have listed this exact same reason, so I’m wondering if it’s a pattern with certain management folk: taking approved time off.

To begin, the job in question was for a financial planner, as an “aide to his aide” role. He was definitely a scumbag of a weasel, but as I was interested in becoming an actuary at the time, it was (sort of) a related field that would look good on a resume.

His secretary/aide was a great woman, and I immensely enjoyed working with her. She mentioned there were several times she had nearly walked out and quit (after he would be rather verbally abusive to her), but he would call her apologetically and beg her to stay. So I could imagine what kind of jerk this guy was

During the course of my work there, he discovered I was adept at database management. He was using the antiquated software that was just pure garbage (tedious, time consuming, took up too much memory and CPU usage, lacking in capabilities). I also noticed his computers were old, outdated, and in need of an update. He was cheap. Didn’t want a business model. So he asked me to build 2 - one for the secretary, one for the database I was now going to recreate from the ground up.

I built two PCs, each just under $75, that outperformed the rather expensive one he had in his office. I’m not sure if this started the bitterness he had for me or not. He became curt, aggressive, and demanding of my work - the database had to be migrated quicker, the names needed to be able to be printed off to an automated mail system (he never took the time to write personal messages to his clients - except the few that had him managing hundreds of thousands of dollars).

My birthday was coming up (January), and I had just finished his database - it was now migrated from that sluggish old PC and software combo to the new system (that was networked into his PC, where he could access it from his office next door).

I had to walk him through a few (basic) steps to make sure he could access it. He looked pissed (I think that a young college-age student knew so much about it).

Well, I had already asked for the Friday before my birthday off, and he had approved it.

So I think all is fine and dandy. I’m spending Friday with my girlfriend at the time, when I get a call from him.

"I can’t access your brilliant database.” Completely laden with sarcasm.

“Sir, did you go through the steps I printed for you?”

“I couldn’t follow the damn thing. It’s in the trash. I need you here now to fix this.”

“The steps won’t change, Sir.”

“Then I guess you don’t have a job anymore, do you?”

I was a bit shocked, but I thankfully came up with a quick reply that made me feel better:

“Then I guess you won’t know how to access your own database. Goodbye.”

He tried calling me back, but I ignored it - I could see exactement what his secretary put up with now.

The next day, his secretary wrote me that she was finally free of him, too. He had barged into the room, took out all the frustrations on her.

She told me her last lines to him: “You fired the one person who was trying to turn your outdated database modern because you’re frankly too stupid to be bothered with simple steps. And now you’re losing the one person who basically ran your office for you. I hope you remember how to run your office.”

So he lost his staff on the same day.

About 3 months later, there was a “FOR SALE” sign up in the office space he worked (small 2 story building, he rented two office rooms upstairs), and his name was gone from the building’s sign.

Charles Aylworth

Charles Aylworth, Experimental Psychologist, Computer Programmer

Répondu il y a 92w · L'auteur dispose de réponses 848 et de vues de réponses 583.5k

I shall omit some details to protect the guilty. I’m not still mad at them. I was hired as an Information Technologist by an academic organization. They were impressed that I had a Ph.D. in Psychology, and computer skills.

The group taught seminars and did direct consultation with non-profit organizations. Their focus was teaching the principles of W. Edwards Deming, an American who revolutionized Japanese manufacturing by developing methods of organizing quality control and worker communication. I won’t go into detail, but his work is well worth reading closely. The group was dedicated to the idea that what worked in a factory, would work in a social organization with a stated goal. (I might add that I had deeply studied Dr. Deming’s work, and I completely agreed with their premises. )

One of Deming’s prime principles is (paraphrased) “Recruit slowly, fire more slowly.” In other words, you can never make up the money and momentum lost when you fire an employee. Select very carefully, then invest in the employee. If you fire, then you have failed. This is summed up in the guiding principle “Drive out fear.” If the employees are not afraid for their jobs, they will adopt the company, and invest their emotions into it, which increases profit and productivity. From the breadth of Deming’s opus this sole principle made up the bulk of what the group taught.

OK, now for my story. I loved the group, I loved the mission, I liked the people. I threw myself into the work. I soon learned that they were all deeply invested in an area I knew almost nothing about, so I set myself the task of getting up to speed with their passion, in addition to the other tasks concerning their computer integration and networking. I was desperately swimming upstream, and although I was excelling in the things I had been hired to do, I was being swamped by the stuff they hadn’t explained to me.

After about 10 months I attended the mandatory weekly staff meeting and noticed that my coworkers weren’t including me in the discussion as usual, and the ones I worked with most closely were avoiding my gaze. At the end of the meeting, the Head of the group asked me to drop by his office for a short meeting. When I got there, he was alone behind his desk and a single straight chair was next to it. “Why don’t you sit here?” he said, and my heart dropped to my shoes.

He shuffled some papers on his desk, cleared his throat, and said “When we hired you, I confess, we expected a rainbow of ineffable delights. I’m afraid that hasn’t been the case.” I replied, “You have asked a lot of me, and I have tried to comply, but no one said anything about ‘ineffable.’” He said, “I’m afraid we made a mistake in communication, but the decision has been made, you are terminated as of the end of the month.” (This was in the first week of the month. I had not had any hint there was a problem, and only one minor friction with one employee of about a dozen, months ago.)

I said, “What about Demings’ first principle? What happened to ‘Drive out fear?’” He said, “That is a good idea for our clients, but we have to be practical, not theoretical.” I said, “You mean everything we preach to our clients is a lie in your view?” He said, “I think we have gotten to the core of your problem with employment here.” I said, “How do you live with yourself? Do you sleep well at night?,” and left his office. The rest of the month was very awkward, as everyone came by to commiserate and assert that it wasn’t their decision. Knowing the structure of the group, most of that was lies.

After about a six month hiatus, I found a job with a group who practiced what they preached (not in the same field, but where my programming skills were valued.) I worked there for seven years until the research funding ran out, then smoothly transitioned to the job I retired from, 11 years later.

Pablo Esco

Pablo Esco

Mise à jour il y a 88w

I had been working at Cracker Barrel for 6 months as a server with no problems. I got along with all the employees and we generally enjoyed our time together at work. Never had any write-ups or complaints and I was a pretty good server over all.

One unfortunate day my co-worker and I decided to drink hot chocolate in the back. These hot chocolate packs were a dollar each and were not allowed to be consumed by employees. So the mistake was mine, but my manager handled it in the most immature and unprofessional manner.

He took me to the break room in the back and started yelling at me asking me whose the hot chocolates were. I wanted to be responsible for my actions and told him straight up that one of them was mine. He asked if I knew it was stealing and I said I did and I apologized and offered to pay for it. Instead he got in my face and asked me whose the other hot chocolate was. (My co-worker's). I obviously knew but I acted oblivious, as I didn't feel it was my place to get someone else in trouble. My ex-manager brought up the do or die question and told me if I didn't tell him whose it was, I was fired. I felt disrespected as I had been a great employee and my manager was just being a dick like usual. I made the conscious decision to quit right at that moment and told him I was leaving. I grabbed my keys and walked away as he screamed at “YOURE YOU'RE FIRED! GET OUT OF MY BUILDING RIGHT NOW!” I transferred one of my checks to another server, tipped out and left.

Thinking back to it, it was certainly the decisions I made that ended me up in the mess. However considering that we were understaffed, I had been a good employee, and we have had several other employees not fired for doing worse things, I think my manager over reacted over a $1 hot chocolate.

I went back a couple weeks later to eat with my co-worker who owned the other hot chocolate.( he had quit by then). The assistant manager whom we knew pretty well came out to greet us and told me how several other employees had left and how “(Asshole manager who must not be named) regretted his decision to fire you”

It was bitter sweet.

,Anonymous

Anonymous

Répondu il y a 86w

In early 2010, I started working for a company that manufactures and sells magnetic card stripe readers. 12 months later, I had just had my annual review, which was extremely positive: I’d met all of my goals; had helped bring in several new customers and close new deals; had represented the company very well in the press and at trade shows; had put together a security training program to get our employees certified; and had produced some marketing videos which were very well received. However, a week after I casually mentioned to a co-worker that my wife’s cancer had spread, and that she was probably not going to live through 2011, I got a call from HR: I was being terminated.

I was bewildered, and laid out the above list of accomplishments, adding, “So let me get this straight. You’re firing me, even though I just had a great review, and you know that my wife is dying of cancer.”

“Of course we know that, [my name], that’s why we’re doing this. We sympathize, but we have a business to run. Do you really think your mind is going to be on your work for the next, well, how many months does she have left? And we like your work, so you are free to re-apply after she’s gone.”

Austin Jaganshi Donnelly

Austin Jaganshi Donnelly, Freight Associate at The Home Depot (2017-present)

Répondu il y a 91w · L'auteur dispose de réponses 55 et de vues de réponses 76.4k

I wasn’t fired from this job; I quit. But I’d been led to believe I would have been fired for ridiculous reasons if I stayed.

It was my first job. Because I live in the middle of nowhere, I hadn’t gotten one until after I got my Gen. eds at college. I looked around a bit and ended up getting 32 hours a week at minimum wage in the back of a liquor store: Sorting cans, glass, and plastic bottles for their deposits. The job was unpleasant, to say the least: Sticky, hot, gross, constant rush-mode. But it was work and I did it. I would have been fine with this, but my boss and “superior” coworker were absolute monsters.

Within a few days of starting the job, I was constantly being harassed by my co-worker for: Being too slow, not having common sense(Because I was inexperienced and couldn’t read her mind), helping customers, and being friendly with customers. Apparently the latter two took too much time out of the rush-mode that was the job. (I was asked by one or two customers how I could work with that &%$#^, because she was extremely rude to a lot of them.) At one point she bragged to me about having seen SEVENTEEN people go through this job, either because they were fired or they quit. I think she was well aware of the fact that she was a major factor in that, and took pride in it. Despite her toxic attitude and behavior, I made efforts to be friendly with her. I would try and talk with her, I would get her tylenol/ibuprofen when she was hurting. I once gave her money for gas. But our working relationship only continued to deteriorate.

The boss was much the same, and I suspect that is why the co-worker in question never got fired. They were kindred spirits and he liked her. He would occasionally step in to help(whether he needed to or not) and proceeded to scream at all the employees, tell us to change how we usually did our job, move things around, and make a total mess of our work-space. He insulted me over having a two-year degree(Made some sarcastic remark about it, I don’t quite remember.) He was also petty enough to take five dollars off of my paycheck. He added up the couple extra minutes from breaks I might’ve taken, or times I clocked out a couple minutes early. At the same time, he ignored times I clocked in early or stayed late.

Their combined behavior leads me to believe I could’ve been fired for any number of ridiculous reasons. Being personable with our customers, not being able to read minds, taking a couple extra minutes on break(even though I often stayed late and came in early. Never missed a day and never showed up late.) Or maybe not immediately being a master at the job even though I’d been relatively new at the job. I didn’t let it get this far. I saw getting fired coming, and honestly, after only five weeks at the place I had been driven into quite a heavy depression by said boss’s and co-worker’s behavior toward me. So I quit for the sake of my mental health, and to avoid the ridiculous reasons above.

I’m now working at a privately owned kennel for cats and dogs. The hours aren’t as good, but the employees and employer are both friendly, and the work isn’t as grueling. In comparison, it’s heaven.